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Support

After completing the installation of the theme, look for the Fenix page in the menu of the WordPress admin area and go to that page. If you’re installing the theme for the first time, a Getting started section will provide useful links to the documentation, video tutorials, support pages and the frequently asked questions.

Additional FAQs and links to our support platform are available also under the F.A.Q. & Support section.

Asking for support

In order to keep valuable information organized and to provide a better service to our users, support is offered on our Support platform only.

Support requests submitted via email or on the ThemeForest page will all be redirected to the Support platform.

Support is intended for bugs only and we do not offer guidance for theme modifications, WordPress issue regarding its native functionality or plugin related stuff.

Before opening a report please make sure to read our policy about how to ask for support.

Support tips

If you encounter issues with the theme and you have installed additional plugins besides one of our own plugins (Evolve Framework, Fenix companion plugin, Brix), a good idea might be to disable them and check if the issue persists, before asking for support. Should this happen, it’d be better to direct the support request to that plugin instead of our theme.

Categorized: Getting started
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